Frequently Asked Questions

We understand you’ll have a lot of questions about Decodable Readers Australia. Below are some of our frequently asked questions.

If you can’t find the answer to your question and you would like to know more about our phonics based approach, please feel free to contact our educators. We’ll happily answer your queries.

FAQS

How do I purchase resources?

You can order directly through our online shop on this website and pay using your credit/debit card. If you are
school wishing to pay for your order once you receive your goods, please download our order form and email it
to: info@decodablereadersaustralia.com.au along with your purchase order. An invoice will be emailed to you
and your order dispatched.
Download our order form

Can my school be invoiced?

If you are school wishing to pay for your order once you receive your goods, please download our order form and email it to: info@decodablereadersaustralia.com.au along with your purchase order.

An invoice will be emailed to you and your order dispatched. Alternatively you can create a purchase order directly in our online shop. . Please add what you wish to order in your shopping cart. Create an account and instead of ticking payment, please tick ‘Purchase Order’.

Can I order if I live outside of Australia?

We send our readers worldwide. Please add what you wish to order in your shopping cart. Create an account and instead of ticking payment, please tick ‘Purchase Order’. We will calculate your shipping costs and email you an invoice, once payment is made your order will be dispatched immediately

Can you give advice on which books are suitable for my class or child?

We are always on hand to offer advice and support to you. Please feel free to contact us via email or phone
and one of our educators will be more than happy to assist you.

Can you replace a lost book?

Our readers come direct to us from our printer as a complete set, however please contact us to request a quote
for your lost and damaged readers and we will make arrangements for a replacement.

What are your contact details?

Decodable Readers Australia – ABN: 35 615 570 342 ACN: 615 570 342
Phone: 07 5514 0729
Email: info@decodablereadersaustralia.com.au
Address: P.O Box 635, Helensvale 4212, QLD

How will my order be shipped?

You can be confident that your order will be handled efficiently and dispatched in a prompt and timely matter.
In the rare event of a parcel going missing, a replacement will be issued, assuming the correct shipping
information was provided when you completed your order.
We send all of our orders using Sendle who contract to Couriers Please and Fastway Couriers. We are able to
track our parcels in transit to ensure that they have been delivered safely.

  • Shipping in Australia is a flat rate of $15.00
  • International destinations will incur a shipping charge and will be invoiced once we have your full shipping address.

Please feel free to contact us at any time if you have a question about the delivery of your order.

Do you offer a refund if I change my mind?

Unfortunately there are no refunds if you change your mind, so please carefully research the items before
purchasing them.

What do I do if my order arrives damaged?

We take great care to package our parcels well, however we realise that damage sometimes may occur during
shipping. In this unlikely event, we are able to put in a claim with the courier company that delivered your
parcel. For us to be able to do this we require you to retain all of the original packaging and report the damage
as soon as the parcel is received. Due to insurance limitations, we can only accept returns on damaged goods
within 7 days so please contact us immediately if your parcel arrives damaged.

What if I’m missing a book?

We take great care in ensuring our orders are packed correctly. All orders are checked twice and are recorded
before being dispatched. In the unlikely event that you receive an incomplete order please report any shortages
within 48 hours of delivery.

Do your prices include GST?

The prices on our website are shown inclusive of GST. The GST total is shown in your shopping basket.

What are the sequence of sounds introduced in your readers?

Decodable Readers Australia
Sound Order
Level 1 – s, a, t, p, i, n, nn
Level 2 – m, d, g (goat), o, c (cat), k, ck, e, u, r, ss,
Level 3 – b, h, f, l, j, v, w, x, y, z, ll, ff, zz
Level 4 – sh, ch, th (them), th (thin), qu, ng, wh, ph, g (gem), c
(city), gg, bb, tt, rr, pp, dd, mm
Level 5 – ay, ai, ee, ea, igh, ie, ow, oa, ew, ue
Level 6 – oi, oy, oo, oo, ou, ow, er, ir, ur, ar, or
Level 7 – a_e, e_e, I_e, o_e, u_e, a (baby), e (we), y (funny), i (find), y (sky),o (go)
Level 8 – air, are, ear, eer, ore, aw, ou, ew, dge, tch

Menu